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Promotions Terms & Conditions

With a plethora of attractive offers and promotions running on our site, it’s you we want, to be the winner all the way. While every product we host on the site is something we would want to wear ourselves, not each of them is eligible for coupons, promotions or offers. They apply on select merchandise only. You can refer to individual offer eligibilities on a product page, to choose what you like best.

If you are buying more than one product, the benefit of the coupon discount would collectively apply on all your products, albeit taking into account the individual pricing of each product. You could refer to your purchase invoice to know all the details around the final pricing.

If you choose to return or cancel purchase of any product, the amount that would be refunded to you would be the final product price on your invoice that you may have received after availing all offer benefits. This will, of course, be subject to a sign-off from our QC team after inspecting the returned items.

Please note that Linen Club reserves the right to modify the terms and conditions of any of the promotions offered on the Platforms at any given time.

Now that we have got your attention, we hope you will read on to know more about the attractive offers and promotions we have in store for you. Happy shopping!

About Linen Club

Grasim Industries Limited - Jaya Shree Textiles, a company incorporated under the laws of India, having its registered office at Grasim Industries Limited, Rishra, P.O. Prabasnagar - 712249, Dist. Hooghly, West Bengal, India. ("Linen Club") is a retail company which offers various retail solutions through its website www.linenclub.com and its mobile and tablet applications (“Platforms”) which inter alia facilitates the sale and purchase of merchandise ("Products") by users of the Platforms ("Users").

What is this Linen Club Promotions Policy?

1.1. Linen Club from time to time, organises various promotions, contests, offers including discounts, vouchers, coupons, campaigns, and sales with respect to the Products sold on the site. This Linen Club Promotions Policy (“LINEN CLUB Promotions Policy”), together with the terms and conditions , the privacy policy , the fee and payments policy , and the delivery policy sets out LINEN CLUB’s procedures and policies in offering promotions, contests, offers, discounts, vouchers, coupons, campaigns and sales conducted by it on the Platforms from time to time (“Promotions”). In addition to this LINEN CLUB Promotions Policy, any return of the Products by Users shall also be governed by, and be subject to the terms and conditions set out under LINEN CLUB’s return and refund policy.

2.2. Users are required to peruse and understand the terms of this LINEN CLUB Promotions Policy. If you do not agree to the terms contained in this LINEN CLUB Promotions Policy, you are advised not to accept the Terms of Use and may forthwith leave the Platforms. The terms contained in this LINEN CLUB Promotions Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. If there is any conflict between the LINEN CLUB Promotions Policy and any other policies of LINEN CLUB, the LINEN CLUB Promotions Policy shall prevail.

General Terms of Promotions

3.1. LINEN CLUB may, from time to time offer various Promotions to its Users to create, encourage and sustain User interest in the Products. It is specifically clarified that all discounts offered by LINEN CLUB as a part of its Promotions on the Products shall exclude all convenience charges including charges that may accrue on the delivery of the Products to the Users, if any.

3.2. LINEN CLUB reserves the right to introduce the Promotions (individually or collectively) at intervals of its choice. While the general terms of this Promotions Policy sets out LINEN CLUB’s terms and conditions governing all of its Promotions, LINEN CLUB may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, the Users are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. LINEN CLUB may, at any time and without having to service any prior notice to the User, modify or delete its Promotions or the terms and conditions governing such Promotions.

3.3. LINEN CLUB may provide the Promotions on a select range or on all of its Products. The Promotions may also be applicable on any, or certain specific purchases carried out by the User on the Platforms. Further, without having to service any notice on the User, LINEN CLUB may withdraw all, or a part of its Promotions from the Platforms.

3.4. During the term of the Promotions, LINEN CLUB may offer the following offers on select Products on the Platforms: (a) Trade Discounts, and (b) Coupon Discounts (together, the “Discounts”). Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and LINEN CLUB shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.

3.5. Trade discounts are regular discounts which are provided by LINEN CLUB for the benefit of Users from time to time. The trade discounts are independent of any Promotions, and will be extended to only a select range of Products as indicated on the Platforms (“Trade Discounts”). The Trade Discounts shall offer discounts up to a certain percentage on the maximum-retail price (“MRP”) of the Products, and the User will only be required to pay the MRP of the Product as reduced by the amount of Trade Discount (“List Price”). The range of Trade Discounts offered on a Product may increase or decrease at any time during the term of the Promotions at the sole discretion of LINEN CLUB, and LINEN CLUB shall not be required to serve a prior written notice intimating such change in the range of discounts to the Users.

3.6. In addition to the Trade Discounts, LINEN CLUB will also offer discount vouchers or coupon discounts on a select range of Products as indicated on the Platforms (“Coupon Discounts”). There will a maximum cap set on all coupon discount. All Products available for sale on the Coupon Discount, may not necessarily have an applicable Trade Discount, and any combination thereof with Trade Discounts shall be at the sole discretion of LINEN CLUB.

3.7. From time to time, LINEN CLUB will also offer discount for Products under the Buy X Get Y Offer (“BX GY Offer”), under which upon purchase of a certain quantity of Products (“X”), Users will be offered a 100% discount on the List Price of certain other quantity of Products (“Y”), such discount being applicable to Products with the lowest List Price amongst the chosen Products. The benefit availed by a User from the discounted Products would be apportioned amongst the Products purchased on a weighted average basis. Accordingly, in case of return of any Product purchased under the BX GY Offer, the refund payable by LINEN CLUB on such Product would be the value of the Product calculated on a weighted average basis. The number and catalogue of Products available under the BX GY Offer will be displayed on the Platforms from time to time, at its sole discretion.

3.8. From time to time, LINEN CLUB will also offer discounts for Products under the Buy A at B offer (“BA AB Offer”), under which upon purchase of a certain quantity of Products (“A”), Users will be offered the bundle of products at a pre-decided bundle price (“B”). The benefit availed by a User from the bundled promotion would be apportioned amongst the Products purchased on a weighted average basis. Accordingly, in case of return of any Product purchased under the BA AB Offer, the refund payable by LINEN CLUB on such Product would be the value of the Product calculated on a weighted average basis. The number and catalogue of Products available under the BA AB Offer will be displayed on the Platforms from time to time, at LINEN CLUB’s sole discretion.

3.9. If LINEN CLUB partners with any third party in connection with a promotion, any terms and conditions of such promotion provided by the third party will also be applicable on such promotion.

3.10. LINEN CLUB reserves the right to cancel any purchase of the Products carried out using means including, but not limited to, invalid or unauthorized use of Discounts on the Platforms. LINEN CLUB shall at all times have the right to initiate appropriate legal proceedings against any website, entity or individual engaged in unauthorized publication of information pertaining to the Discounts. The Discounts are non-transferable and have no cash value.

3.11. LINEN CLUB reserves the right to modify the terms and conditions of any of the promotions offered on the Platforms at any time without assigning any reasons, and without any prior intimation to the Users.

3.12. Cancellation of Products: Subject to paragraph 3.2 of LINEN CLUB’s return and refund policy , if a User intends to cancel the purchase of a Product offered through a Promotion, and such cancellation has been accepted by LINEN CLUB, such User shall be entitled to a refund of the exact amount paid by the User for purchase of such Product or Products on the Platforms. By way of an illustration:

3.12.1. A User’s order reflects the purchase of a single Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, and the User makes an online payment of a sum of INR 1,280 at the time of placing the order on the Platforms. Upon cancellation of the Product in accordance with the LINEN CLUB Promotions Policy, the User will be entitled to a refund of INR 1,280. If the User had opted for ‘Cash on Delivery’ as the preferred mode of payment, the User will not be entitled to any refund upon cancellation.

3.12.2. A User’s order reflects the purchase of two Products: (a) the first Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, totaling up to INR 1,280, and (b) the second Product whose MRP is INR 1,500, with no applicable Discounts. The User makes payment of a total amount of INR 2,780 through credit card at the time of placing the order on the Platforms. Upon cancellation of the first Product in accordance with the LINEN CLUB Promotions Policy, the User will be entitled to a refund of INR 1,280. Upon cancellation of the second Product in accordance with the LINEN CLUB Promotions Policy, the User will be entitled to a refund of INR 1,500. Upon cancellation of both the Products in accordance with the LINEN CLUB Promotions Policy, the User will be entitled to a refund of INR 2,780. If the User had opted for ‘Cash on Delivery’ as the preferred mode of payment, the User will not be entitled to any refund upon cancellation.

3.13. As a part of the Promotions, LINEN CLUB offers end of season sales from time to time (“EOS Sales”) which shall subsist only until stocks offered for EOS Sales last. The EOS Sales shall offer discounts on the MRP up to a certain percentage on select merchandise. The range of discounts offered on a Product or the Products may increase or decrease at any time during the EOS Sales at the sole discretion of LINEN CLUB and LINEN CLUB shall not be required to serve a prior written notice intimating such change in the range of discounts to the Users.

3.14. Promotions may be combined only at the sole discretion of LINEN CLUB. All Promotions are non-transferable and have no cash value. Without having to service a prior notice on the User, LINEN CLUB reserves the sole right to extend or terminate the Promotions.

3.16. If the performance of LINEN CLUB in respect of any of the promotions is prevented or delayed due to circumstances including but not limited to the incidence of computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other circumstances of a similar nature beyond the control of LINEN CLUB, LINEN CLUB shall not be liable for the consequences of such non-performance.

3.17. By the User’s participation in the Promotions, the User agreed to indemnify and hold harmless LINEN CLUB, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims including reasonable attorney fees and costs arising out of the User’s participation in the Promotions.

Terms of Specific Promotions

EOSS Offer: This is a offer which in LINEN CLUB will also offer discounts for Products under the Buy A at B offer (“BA AB Offer”), under which upon purchase of a certain quantity of Products (“A”), Users will be offered the bundle of products at a pre-decided bundle discount (“B”). The benefit availed by a User from the bundled promotion would be apportioned amongst the Products purchased on a weighted average basis. Accordingly, in case of return of any Product purchased under the BA AB Offer, the refund payable by LINEN CLUB on such Product would be the value of the Product before the promotion was applied. (Example: If the promotion offer is Buy 1 @ 30%; Buy 2 @ 40% and Buy 3 @ 50%; If the customer buys 3 applicable products and applies the promotion, he will get 50% discount on the MRP [considering MRP of all three products to be Rs. 1000]. If customer returns one product then refund amount will be basis Buy 2 @ 40% offer i.e., Rs. 300 (Total bill value as per Buy 3 @ 50% is Rs. 1500; since one product is returned total bill value will be Rs. 1200 for the remaining 2 products basis Buy 2 @ 40%) and if customer returns two products then refund amount will be basis Buy 1 @ 30% offer i.e., Rs. 800 (Total bill value as per Buy 3 @ 50% is Rs. 1500; since two products is returned total bill value will be Rs. 700 for the remaining 1 product basis Buy 1 @ 30%)). The number and catalogue of Products available under the BA AB Offer will be displayed on the Platforms from time to time, at LINEN CLUB’s sole discretion.

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